Refund Policy

Exchange, Return & Refund Policy

At Rivasa Fashion, we strive to provide a smooth and enjoyable shopping experience. Please read our Exchange, Return & Refund Policy carefully before placing an order.

1. Order Cancellation

Customers may request cancellation within 24 hours of placing an order, provided the order has not yet been dispatched.

Once an order has been dispatched, cancellation may not be possible. Customers cannot cancel orders directly through our website.

To request a cancellation, please contact our customer support team as soon as possible.

2. Return Policy

All purchases are generally non-returnable and non-refundable for reasons such as a change of mind or personal preference.

Returns or other appropriate resolutions may be considered if a customer receives a damaged product, a product with a manufacturing defect, or an incorrect item, subject to verification and applicable consumer protection laws.

3. Exchange Eligibility

Rivasa Fashion accepts exchange requests only in the following circumstances:

  • The product has a verified manufacturing defect.

  • The customer receives a damaged product.

  • The customer receives an incorrect product or garment.

Customers must notify us within 24 hours of delivery and initiate the exchange process within 7 days of delivery.

To request an exchange, contact our customer support team with your order ID, a description of the issue, and clear photographs or videos of the product, where applicable.

4. Exchange Process

Once we receive your request and verify the issue, our team will provide instructions for the next steps.

If the request is approved, we will arrange an appropriate resolution, such as a replacement with the correct product, subject to availability.

If a replacement is unavailable, we will communicate the available resolution, including a refund where required by applicable law.

Please do not ship the product back until our customer support team has provided instructions.

5. Conditions for Exchanges

For an exchange request to be considered, the following conditions generally apply:

  • The product must be unused and unwashed.

  • The product must not have stains, alterations, or damage caused by use.

  • Original price tags should remain attached.

  • The product should be properly folded and securely packed.

  • The original invoice or shipment bill should be included, where available.

  • The customer's name, contact number, address, order ID, and reason for exchange should be provided.

These conditions do not limit any rights a customer may have under applicable law in cases involving defective, damaged, or incorrectly supplied products.

6. Non-Exchangeable Products

We do not accept exchanges for ordinary changes of mind or personal preferences, including:

  • An outfit not suiting the customer's personal style.

  • A change in preference after placing an order.

  • Minor differences in appearance caused by screen settings or lighting.

Sale and discounted products, as well as two-piece sets consisting of a top and bottom, are generally not eligible for standard exchanges. However, these exclusions do not override applicable legal rights concerning defective, damaged, or incorrectly supplied products.

7. Colour Differences and Minor Issues

Product colours may vary slightly depending on screen resolution, device settings, photography, and lighting conditions. Such minor variations alone may not qualify for an exchange.

Minor issues, such as a loose or pulled tassel that can be easily fixed, may not qualify for an exchange. However, significant damage or a manufacturing defect will be assessed individually.

If you believe your product has a genuine defect or has been damaged during delivery, please contact us with supporting photographs or videos.

8. Return Shipping Charges

For approved exchanges, applicable shipping charges may apply depending on the circumstances and the resolution offered.

A return shipping charge of ₹300 per product may apply where applicable and communicated to the customer in advance.

Shipping charges will be handled in accordance with applicable consumer protection requirements. Customers will be informed of any applicable charges before proceeding with an exchange.

9. Refund Policy

Refunds are not offered for ordinary change-of-mind returns or personal preferences.

If a customer receives a damaged, defective, or incorrect product, we will review the complaint and provide an appropriate resolution in accordance with this policy and applicable law.

Where a refund is approved, we generally aim to initiate it within 7 days of approval. The time required for the amount to appear in the customer's account may depend on the bank or payment provider.

Depending on the original payment method and the circumstances, refunds may be processed through the original payment method or another mutually agreed and supported method, such as a bank transfer.

10. Taxes and Duties

Applicable taxes and duties for deliveries within India are included in the listed product price where specified at checkout. Any additional charges, if applicable, will be disclosed before the order is placed.

11. How to Request an Exchange or Refund

To request an exchange, cancellation, or refund review, please contact us using the details below.

Please provide:

  • Your full name.

  • Order ID.

  • Contact number.

  • Email address, if available.

  • A description of the issue.

  • Clear photographs or videos, where applicable.

Our team will review your request and guide you through the next steps.

12. Contact Us

For questions about this policy or assistance with an order, please contact:

Rivasa Fashion
Address: Mahesh Nagar, Jaipur, Rajasthan, India
Phone: +91 9887939268

Please contact us before sending any product back.

13. Policy Updates

Rivasa Fashion may update this policy from time to time to reflect changes in business practices or applicable legal requirements. The latest version will be published on our website.

Thank you for shopping with Rivasa Fashion. We appreciate your trust and support.